[51511] in North American Network Operators' Group
Re: AT&T NYC
daemon@ATHENA.MIT.EDU (Richard A Steenbergen)
Thu Aug 29 01:12:41 2002
Date: Thu, 29 Aug 2002 01:12:06 -0400
From: Richard A Steenbergen <ras@e-gerbil.net>
To: Mikael Abrahamsson <swmike@swm.pp.se>
Cc: nanog@merit.edu
In-Reply-To: <Pine.LNX.4.44.0208290639550.8124-100000@uplift.swm.pp.se>
Errors-To: owner-nanog-outgoing@merit.edu
On Thu, Aug 29, 2002 at 06:42:04AM +0200, Mikael Abrahamsson wrote:
>
> On Wed, 28 Aug 2002, Frank Scalzo wrote:
>
> > Whoops! 2 hours to find routers w/o an IGP tsk tsk.
>
> I think it's worth full credit that they actually say what was wrong and
> why it took so long to fix it. A lot of other companies would mumbo-jumbo
> a human error like this in order to not lose face.
Massive stupidity shouldn't win you points just because you admit to it
(note that I consider the *massive* stupidity part to start at the
inability to troubleshoot the problem, not the failure in change
management).
But to be fair, when a NOC or Customer Service person writes an RFO, it
usually comes out sounding very very bad, regardless of the actual
complexity of the situation. I'm certain all the AT&T customers hope that
was the case here. :)
--
Richard A Steenbergen <ras@e-gerbil.net> http://www.e-gerbil.net/ras
PGP Key ID: 0x138EA177 (67 29 D7 BC E8 18 3E DA B2 46 B3 D8 14 36 FE B6)
