[50654] in North American Network Operators' Group
Re: Deaggregating for emergency purposes
daemon@ATHENA.MIT.EDU (bmanning@karoshi.com)
Tue Aug 6 16:47:17 2002
From: bmanning@karoshi.com
To: nanog@missnglnk.com (Omachonu Ogali)
Date: Tue, 6 Aug 2002 20:41:44 +0000 (UCT)
Cc: nanog@merit.edu
In-Reply-To: <20020806161434.A13790@dipole.informationwave.net> from "Omachonu Ogali" at Aug 06, 2002 04:14:34 PM
Errors-To: owner-nanog-outgoing@merit.edu
> > >1. Call their NOC.
> >
> > typical response: you're not our customer, go away.
>
> Typical response: You're not our customer, who are you?
> I'm Omachonu Ogali with XYZ Networks, and I'd like to speak to
> a network engineer regarding a routing problem.
> -- Ah ok, please hold.
>
> Omachonu Ogali
> missnglnk@informationwave.net
> http://www.informationwave.net
Hum. I take ~4 calls each day for things that are some other
ISPs problem. Folks are -politely- told that the issues
are either with their ISP or someone upstream of their ISP.
When they get pushy, I offer them a service contract. 99.999%
(hey Sean, there are your five 9's!) of them then choose to
work with thier ISPs. I suspect that you have more than enough
clue to never have to give me a call, but if you do, be prepared
to be re-directed... :)
--bill
