[48032] in North American Network Operators' Group
RE: Cisco 7200 VXR with NPE-400 (was RE: The market must be coming back)
daemon@ATHENA.MIT.EDU (Gary)
Tue May 21 03:56:52 2002
From: "Gary" <garyb@foundrynet.com>
To: "Richard A Steenbergen" <ras@e-gerbil.net>
Cc: <nanog@merit.edu>
Date: Tue, 21 May 2002 16:55:51 +0900
Message-ID: <MFEFJDOOAHPPMHFAFMPEGEGIDDAA.garyb@foundrynet.com>
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Richard:
> And if^H^Hwhen you run into a really fun issue, don't even think
> about calling Foundry TAC after hours, all you'll get is someone's house
> with their screaming kids in the background.
Our TAC is 24/7 and has been 24/7 for years. I work in the Support Center
for Japan. We have not gone 24/7 yet, but it is under investigation.
Sitting 2 feet from me is a gentleman who has been working with Foundry
products since '97. He has called almost every day since then and not once
has had the problem you described. I did not mention to him why I was
asking these questions and he is honest. Did you call the wrong number?
This looks a bit personal...
Gary
