[46835] in North American Network Operators' Group
Re: genuity - any good?
daemon@ATHENA.MIT.EDU (Adam Rothschild)
Fri Apr 12 14:15:54 2002
Date: Fri, 12 Apr 2002 14:13:57 -0400
From: Adam Rothschild <asr@asr.org>
To: matthew zeier <matthew@velvet.org>
Cc: nanog@merit.edu
Message-ID: <20020412141357.E15990@og.latency.net>
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In-Reply-To: <067501c1e1ae$f9d68830$7a180a0a@MRZTP>; from matthew@velvet.org on Thu, Apr 11, 2002 at 04:16:57PM -0700
Errors-To: owner-nanog-outgoing@merit.edu
On 2002-04-11-19:16:57, matthew zeier <matthew@velvet.org> wrote:
> I've gotten attractive pricing from Genuity but I haven't used them
> in a couple years. Is there any reason I wouldn't want to use them
> as a third upstream OC3 provider?
From a customer service prospective, Genuity is excellent. Last time
we experienced problems, their NOC opened a ticket, had someone with
clue and enable looking at it, notified the customer (me), and had
testers from the LEC and WCOM on the horn -- all over the course of ~
5-10 minutes. And this was 'after hours', mind you...
Pricing is a bit on the high side compared to other providers in their
league, at least when I've had things quoted out recently. If you're
looking for quality over quantity, I'd have no qualms recommending
them.
-a
