[44875] in North American Network Operators' Group
RE: Automated DLR conflict detection
daemon@ATHENA.MIT.EDU (Marc Pierrat)
Fri Dec 21 13:50:45 2001
From: "Marc Pierrat" <marc@sunchar.com>
To: <nanog@merit.edu>
Date: Fri, 21 Dec 2001 13:50:48 -0500
Message-ID: <NFBBKCHEKLKMKJELNNPPGEDFCDAA.marc@sunchar.com>
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-----Original Message-----
From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of
Peter Galbavy
Sent: Friday, December 21, 2001 5:47 AM
To: Sean Donelan; nanog@merit.edu
Subject: Re: Automated DLR conflict detection
>On many occasions in my prior life at Demon Internet we laughed sales =
people
>out of meetings when they offered SLAs that were limited to the value =
of a
>months service. But, in the end *all* the salepeople offered the same =
deal.
>Until when SLAs come with a pay back greater than the cost of the =
contract,
>and in fact cover consequential losses, most service providers will =
treat
>the failure to deliver within the SLA as a risk associated with the =
service
>and not something more serious.
However: Would you (or anyone in the group) be willing to pay a premium =
for that, and how much is a "real" SLA, one covering consequential =
losses, worth to you?
Marc Pierrat
marc@sunchar.com
www.sunchar.com
