[44850] in North American Network Operators' Group
Re: AT&T Broadband
daemon@ATHENA.MIT.EDU (Peter Galbavy)
Wed Dec 19 03:42:25 2001
Message-ID: <004e01c18868$f8deeca0$79cb87d4@interhouse.redbus.com>
From: "Peter Galbavy" <peter.galbavy@knowtion.net>
To: "Vivien M." <vivienm@dyndns.org>,
"'Majdi S. Abbas'" <msa@samurai.sfo.dead-dog.com>,
"'Matthew S. Hallacy'" <poptix@techmonkeys.org>
Cc: <nanog@merit.edu>
Date: Wed, 19 Dec 2001 08:41:31 -0000
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Errors-To: owner-nanog-outgoing@merit.edu
> You're actually suggesting calling up phone support for a residential
> cable Internet service?
>
> Come on: these people wouldn't know what 24/8 meant if every piece of
> networking equipment with an IP in 24/8 landed in front of their office.
> They wouldn't know what TCP ports are, either, and they'd probably just
> say "sorry, we only support Internet Explorer and Outlook Express"
>
> Oh, and email support is generally worse... Often, it goes to /dev/null
> and you don't even get to be "entertained" by a reply that doesn't have
> anything to do with the question.
Wow. And I thought that this only happened in the UK. But then again,
Network Solutions have this automated 'bob' that returns a randomised reply
based on the checksum of the first line of the message. Or so it seems. When
they like. Maybe.
Nice to see the misery shared.
Peter
