[44849] in North American Network Operators' Group
Re: AT&T Broadband
daemon@ATHENA.MIT.EDU (Simon Higgs)
Wed Dec 19 01:27:35 2001
Message-Id: <5.1.0.14.2.20011218221738.03600020@oak.higgs.net>
Date: Tue, 18 Dec 2001 22:26:07 -0800
To: nanog@merit.edu
From: Simon Higgs <simon@higgs.com>
In-Reply-To: <20011218214809.A28696@samurai.sfo.dead-dog.com>
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Errors-To: owner-nanog-outgoing@merit.edu
At 09:48 PM 12/18/01 -0800, you wrote:
>On Tue, Dec 18, 2001 at 08:04:30PM -0600, Matthew S. Hallacy wrote:
> > Yes, this is correct.
>
> Sounds like an issue for the e-mail or telephone support
>people at your provider, then. It's amazing what you can find
>out by actually picking up a telephone these days.
Call AT&T Broadband's tier one support for help ("er... you need to check
the web site, have you pushed the on button on your computer, er... sir?")?
You're kidding, right? After escalating to their tier three, they still
couldn't handle a simple call to fix the DNS on the netblock I was on. I
was stupid enough to think they could. Never again.
Best Regards,
Simon
--
All your .sig are belong to us
