[41036] in North American Network Operators' Group
RE: multi-homing fixes
daemon@ATHENA.MIT.EDU (Mark Radabaugh - Amplex)
Tue Aug 28 15:46:27 2001
From: "Mark Radabaugh - Amplex" <mark@amplex.net>
To: <nanog@merit.edu>
Date: Tue, 28 Aug 2001 15:45:02 -0400
Message-ID: <GCEEKJFMELAOEDFALPMNKEJJDCAA.mark@amplex.net>
In-Reply-To: <Pine.LNX.4.21.0108281454380.8624-100000@Overkill.EnterZone.Net>
Errors-To: owner-nanog-outgoing@merit.edu
> "Multihomed customers generate LESS technical support rather than
> more?" Perhaps in an outage instance they do. When they
> have a routing
> issue, it can become a finger-pointing match between their
> upstreams and
> thus, it generates 100% more technical support for the upstream who
> doesn't have the problem.
>
> ---
> John Fraizer
> EnterZone, Inc
>
>
There was a question mark after that statement :-)
So far FUBARS by provider A have not generated any extra technical
support for provider B. At least in a simple multihome situation it
isn't too hard to tell who is hosing things using online routing tools.
It may generate more traffic to B but I don't see it causing a support
issue.
Mark