[41034] in North American Network Operators' Group
Re: multi-homing fixes
daemon@ATHENA.MIT.EDU (John Fraizer)
Tue Aug 28 14:57:02 2001
Date: Tue, 28 Aug 2001 14:56:21 -0400 (EDT)
From: John Fraizer <nanog@Overkill.EnterZone.Net>
To: Mark Radabaugh <mark@amplex.net>
Cc: Leo Bicknell <bicknell@ufp.org>, nanog@merit.edu
In-Reply-To: <Pine.BSF.4.21.0108281355440.22467-100000@mailsrv.amplex.net>
Message-ID: <Pine.LNX.4.21.0108281454380.8624-100000@Overkill.EnterZone.Net>
MIME-Version: 1.0
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Errors-To: owner-nanog-outgoing@merit.edu
On Tue, 28 Aug 2001, Mark Radabaugh wrote:
>
>
>
> On Tue, 28 Aug 2001, Leo Bicknell wrote:
>
> > While there is a great lack of clue in many locations, don't forget
> > the bean counters/marketing/sales.
> >
> > In an outage, virtually all ISP's prioritize customer restoriation,
> > and sometimes the quality of the engineer working the incident by
> > the size of the circuit (which presumably translates into $$$'s,
> > but that's a whole different tarball). Thus, one could conclude
> > that the lowest speed circuits get the "worst" service, and thus
> > those with the smallest bandwidth needs have the largest need to
> > multihome.
> >
>
> The interesting part is that when we were single homed a upstream outage
> was a HUGE deal and generated very demanding calls to the upstreams
> support staff. Now when we loose an upstream it generates a shrug and a
> phone call - so...
>
> Multihomed customers generate LESS technical support rather than
> more? Maybe we should urge more people to multihome...
>
> Mark
>
"Multihomed customers generate LESS technical support rather than
more?" Perhaps in an outage instance they do. When they have a routing
issue, it can become a finger-pointing match between their upstreams and
thus, it generates 100% more technical support for the upstream who
doesn't have the problem.
---
John Fraizer
EnterZone, Inc
