[37482] in North American Network Operators' Group
Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS
daemon@ATHENA.MIT.EDU (Steve Sobol)
Mon May 14 18:45:26 2001
Message-ID: <3B001842.CD827E8E@NorthShoreTechnologies.net>
Date: Mon, 14 May 2001 13:39:14 -0400
From: Steve Sobol <sjsobol@NorthShoreTechnologies.net>
MIME-Version: 1.0
To: Bill Woodcock <woody@zocalo.net>
Cc: nanog@nanog.org
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Bill Woodcock wrote:
> > I don't think the technology is the problem, but the competence
> > (or lack of it) amongst the major players.
> > All of our problems have not been related to the DSL technology itself, but
> > rather the screwups of the providers.
>
> Have you considered the possibility that you weren't paying for
> competence? If you chose to call the _business_ services group of any of
> the involved providers, and order a T1 at normal price, you might
> discover whether they're competent or not.
CAIS apparently just sucks. I couldn't even get the idiots there to return
my phone calls saying "I WANT TO PUT MONEY IN YOUR POCKETS"
(as a DSL reseller), after several calls to their salesdroids from both myself
and one of the senior Business Development executives at Covad.
I was then informed by someone who had used them that their support
was nonexistent - and I believe it. If they won't return calls that generate
direct revenue, why should we expect them to return calls that don't?
Other situations may be different, but I concur with Mr. Palmer's
assessment of CAIS as incompetent.
--
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