[37481] in North American Network Operators' Group
Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS
daemon@ATHENA.MIT.EDU (Steve Sobol)
Mon May 14 18:43:17 2001
Message-ID: <3B0018F5.464E8784@NorthShoreTechnologies.net>
Date: Mon, 14 May 2001 13:42:13 -0400
From: Steve Sobol <sjsobol@NorthShoreTechnologies.net>
MIME-Version: 1.0
To: Randy Bush <randy@psg.com>
Cc: nanog@nanog.org
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Errors-To: owner-nanog-outgoing@merit.edu
Randy Bush wrote:
> they moved an entire customer segment, dsl, on short notice and in one day.
> whew! shame there were glitches, but i'm impressed.
It's impressive, sure. But you and I both know that you can't rely on things
to go flawlessly, especially not when you're moving lots of customers. The
post-migration support has to be there.
If it makes anyone feel better, I don't think things would have been different
if T-1's were being moved, since CAIS was involved. Since attempting to
get in touch with them, I've not heard anything positive about the company.
--
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