[37457] in North American Network Operators' Group
RE: People who purchase unproven technologies to support their Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS
daemon@ATHENA.MIT.EDU (Joe Marr)
Mon May 14 10:20:21 2001
Reply-To: <jmarr@twmaine.com>
From: "Joe Marr" <jmarr@twmaine.com>
To: "'Hunter Pine'" <hunter@compuhelp.com>,
"'John Payne'" <john@sackheads.org>
Cc: <nanog@nanog.org>
Date: Mon, 14 May 2001 09:33:37 -0400
Message-ID: <000901c0dc7a$7bf8fd10$f144d2cc@joemobileq>
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In-Reply-To: <01e901c0dc71$6157c0d0$0593bfd1@cor.cyberopticrealms.com>
Errors-To: owner-nanog-outgoing@merit.edu
Thats bunk,
First off if your an CLEC the relys on LEC for your copper then you have a
problem. My experiance with verizon is that you
first have to dispatch your own fileds services people, shoot the line and
find the issue (4hrs on a good day.
second, you call in a ticket (which takes up to 24 hrs to acknowledge).
Third, the lec dispatches a tech to investigate, if he cant find the problem
the close out your ticket.
Four, if problem isnt resolve a "vendor meet" has to be setup, you have to
handhold the verizon tech and educate him on dsl.(48hr notice).
as for relibility, I cant tell you the number of times a Verizon tech, would
be out to install a phone line and steal one of our dsl lines cuase it did
not have a tone.
-----Original Message-----
From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of
Hunter Pine
Sent: Monday, May 14, 2001 8:28 AM
To: John Payne
Cc: nanog@nanog.org
Subject: Re: People who purchase unproven technologies to support their
Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND TAKE
CARE OF YOUR CUSTOMERS
For the most part, I don't see that the level of service is much different
if you sign up for a business class DSL line.
You get an SLA, like a T1
The phone company (usually) gives you a 24 hour turnaround time on line
repairs, like a T1
If the ISP itself is incompetent, or just doesn't care about their
customers, or is too overwhelmed to manage their business, you can't knock
the technology for that.
/H
----- Original Message -----
From: "John Payne" <john@sackheads.org>
To: "Hunter Pine" <hunter@compuhelp.com>
Cc: <nanog@nanog.org>
Sent: Monday, May 14, 2001 8:24 AM
Subject: Re: People who purchase unproven technologies to support their
Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND TAKE CARE
OF YOUR CUSTOMERS
> On Mon, May 14, 2001 at 07:46:32AM -0400, Hunter Pine wrote:
> >
> > You are aware that a good percentage of the T1's you purchase nowadays
are
> > just a pair of bonded 768 dsl lines, right? The phone companies have
been
> > doing that for over 20 years to save on copper.
>
> I don't think anyone is knocking dsl technology, just the expectation
> that you can run mission critical services with the level of service you
> get with dsl.
>
> --
> John Payne http://www.sackheads.org/jpayne/ john@sackheads.org
> http://www.sackheads.org/uce/ Fax: +44 870 0547954
> To send me mail, use the address in the From: header
