[37431] in North American Network Operators' Group
RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS
daemon@ATHENA.MIT.EDU (Dan Hollis)
Sun May 13 22:13:07 2001
Date: Sun, 13 May 2001 19:03:47 -0700 (PDT)
From: Dan Hollis <goemon@anime.net>
To: Joe Marr <jmarr@twmaine.com>
Cc: "'Alex Rubenstein'" <alex@nac.net>,
"'John Palmer (NANOG Acct)'" <nanog@adns.net>, <nanog@nanog.org>
In-Reply-To: <000401c0dc18$8e3be670$44dea73f@joemobileq>
Message-ID: <Pine.LNX.4.30.0105131902120.20428-100000@anime.net>
MIME-Version: 1.0
Content-Type: TEXT/PLAIN; charset=US-ASCII
Errors-To: owner-nanog-outgoing@merit.edu
On Sun, 13 May 2001, Joe Marr wrote:
> Absolutely correct, but if I was a T1 customer paying $1500 a month, you
> best believe my issue would get resolved. xDSL companies are far from being
> customer oriented, they only care about the number of lines installed per
> month.
I believe CAIS also sells T1s. The fact they appear to have only a single
BGP engineer and they dont appear to even be able to call them in means we
wont be buying a T1 or anything else for that matter from CAIS anytime
soon, possibly ever.
-Dan
