[37424] in North American Network Operators' Group
Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS
daemon@ATHENA.MIT.EDU (Bill Woodcock)
Sun May 13 19:51:06 2001
Date: Sun, 13 May 2001 16:35:26 -0700 (PDT)
From: Bill Woodcock <woody@zocalo.net>
To: "John Palmer (NANOG Acct)" <nanog@adns.net>
Cc: nanog@nanog.org
In-Reply-To: <00a701c0dc03$12a4b290$f09d05c7@nipsco.com>
Message-ID: <Pine.GSO.4.21.0105131633010.25240-100000@secure.zocalo.net>
MIME-Version: 1.0
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Errors-To: owner-nanog-outgoing@merit.edu
John Palmer wrote:
> I don't think the technology is the problem, but the competence
> (or lack of it) amongst the major players.
> All of our problems have not been related to the DSL technology itself, but
> rather the screwups of the providers.
Have you considered the possibility that you weren't paying for
competence? If you chose to call the _business_ services group of any of
the involved providers, and order a T1 at normal price, you might
discover whether they're competent or not.
-Bill
