[32790] in North American Network Operators' Group
Re: Clue at @Home?
daemon@ATHENA.MIT.EDU (Jim Logan)
Tue Dec 12 21:22:52 2000
From: "Jim Logan" <ypcat25@hotmail.com>
To: alan@clegg.com
Cc: nanog@merit.edu
Date: Tue, 12 Dec 2000 21:04:38 -0500
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Errors-To: owner-nanog-outgoing@merit.edu
Sounds like classic @Home customer service... Oh well, time for me to order
a real circuit I guess... Christ, their Level-2 people can't even get into
their routers and the escalation for those guys don't even know what to look
for... And forget about getting to talk to anyone above level-2...
--Jim
>From: Alan Clegg <alan@clegg.com>
>To: Jim Logan <ypcat25@hotmail.com>
>CC: nanog@merit.edu
>Subject: Re: Clue at @Home?
>Date: Tue, 12 Dec 2000 21:05:23 -0500
>
>Unless the network is lying to me again, Jim Logan said:
>
> > Anyone have a phone number for someone with a clue at @Home?
> >
> > Getting tired of their level 2 support telling me my packet loss is
>because
> > I'm pointing to the wrong nameserver.... Ugh...
>
>I can't even get that far. I call them to report attacks coming
>from their network and get forwarded to voicemail hell... I finally
>get to the point of leaving a message and I never get a callback.
>
>AlanC
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