[32801] in North American Network Operators' Group
Re: Clue at @Home?
daemon@ATHENA.MIT.EDU (msarges@descartes.midco.net)
Wed Dec 13 10:19:31 2000
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In-Reply-To: <Pine.GSO.4.21.0012121947480.14556-100000@sashimi.space4rent.com>
Date: Wed, 13 Dec 2000 10:17:28 -0600 (CST)
Reply-To: msarges@descartes.midco.net
From: msarges@descartes.midco.net
To: Todd Suiter <todd@s4r.com>
Cc: nanog@merit.edu, alan@clegg.com, Jim Logan <ypcat25@hotmail.com>
Errors-To: owner-nanog-outgoing@merit.edu
Good morning,
Here are some numbers that might help in your at home saga.
1-800-872-3595
or noc@noc.home.net
I work with a good portion of the network sections in SD.
(great, now ive done it).
Hope this helps, and if you need further assistance, please email
me directly, at msarges@midco.net
Morgan
On 13-Dec-2000 Todd Suiter wrote:
>
> I was able to demand, at one time, to be shunted straight to their L3 NOC,
> after figuring
> out for them that they had whole sections of network down in SD. ("oh, is
> that a problem?")
> As for attacks, I get probed by @home 5 times a day trying see if I am
> running a news server. NM the fact that I send mail to abuse constantly with
> IPs of machines that are probing me.
> ("We can't do anything about that...")
>
> And, since I run services like ssh, I'm told I need to upgrade to @work,
> since no consumer
> would ever use a service like that, so I MUST be running a business off my
> cable connection.
>
> Good luck!
>
> t
>
>
> Todd Suiter
> Mgr, Deployments/NOC
> Space4rent
> www.s4r.com
>
> On Tue, 12 Dec 2000, Jim Logan wrote:
>
>>
>> Sounds like classic @Home customer service... Oh well, time for me to order
>> a real circuit I guess... Christ, their Level-2 people can't even get into
>> their routers and the escalation for those guys don't even know what to look
>> for... And forget about getting to talk to anyone above level-2...
>>
>> --Jim
>>
>>
>> >From: Alan Clegg <alan@clegg.com>
>> >To: Jim Logan <ypcat25@hotmail.com>
>> >CC: nanog@merit.edu
>> >Subject: Re: Clue at @Home?
>> >Date: Tue, 12 Dec 2000 21:05:23 -0500
>> >
>> >Unless the network is lying to me again, Jim Logan said:
>> >
>> > > Anyone have a phone number for someone with a clue at @Home?
>> > >
>> > > Getting tired of their level 2 support telling me my packet loss is
>> >because
>> > > I'm pointing to the wrong nameserver.... Ugh...
>> >
>> >I can't even get that far. I call them to report attacks coming
>> >from their network and get forwarded to voicemail hell... I finally
>> >get to the point of leaving a message and I never get a callback.
>> >
>> >AlanC
>>
>> _____________________________________________________________________________
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>>
>>
--------------------------------------------------
msarges@descartes.midco.net 13-Dec-2000 10:15:35
Fax: 605-335-1173
Any sufficiently advanced technology is indistinguishable from a rigged
demo.
