[32648] in North American Network Operators' Group
Operations: where are you going to sit?
daemon@ATHENA.MIT.EDU (Sean Donelan)
Tue Dec 5 19:35:22 2000
Date: 5 Dec 2000 16:32:59 -0800
Message-ID: <20001206003259.6086.cpmta@c004.sfo.cp.net>
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To: nanog@merit.edu
From: Sean Donelan <sean@donelan.com>
Errors-To: owner-nanog-outgoing@merit.edu
Several folks have asked me how to build a NOC for their operations
people. Instead I thought I would post a few pointers to some of
the larger oeprations centers with public information.
AT&T Global Network Operations Center, Bedminster, NC (where are the people?)
http://www.archrecord.com/CONTEDUC/ARTICLES/11_00_1.asp
Cheyenne Mountain Operations Center (NORAD), Colorado Springs, CO (designed
by the navy, built by the army, used by the air force)
https://www.cheyennemountain.af.mil/cmoc/cmocimages.html
Genuity Network Operations Center, Burlington, MA (cool video John :-)
http://www.genuity.com/help/noc/tour.htm
UUNET Network Operations Center, Northern Virginia (aren't there any cities
in Virginia?)
http://www.us.uu.net/support/noc/
Verio Network Operations Center, Dallas, TX
http://home.verio.com/company/technology/noc.cfm
Key features for a NOC:
1) Good chairs
2) Quiet
3) Adequate ice maker
4) Lots of bookshelves, file cabinets, and personel storage
5) Lots of phone lines (including conference and analog)
6) Some direct phone(s) (not through PBX, i.e. Red Phones)
7) Multiple PCs/Workstations per operator
8) Private tunes (cd player & headset)
9) CNN and The Weather Channel (really ESPN)
10) Drapes across the glass window
