[32199] in North American Network Operators' Group
Re: UUNET security contacts
daemon@ATHENA.MIT.EDU (Ariel Biener)
Tue Nov 14 12:29:24 2000
Date: Tue, 14 Nov 2000 19:26:11 +0200 (IST)
From: Ariel Biener <ariel@fireball.tau.ac.il>
To: Simon Leinen <simon@limmat.switch.ch>
Cc: David Harmelin <david.harmelin@dante.org.uk>, nanog@merit.edu
In-Reply-To: <aau29asmol.fsf@limmat.switch.ch>
Message-ID: <Pine.LNX.4.21_heb2.09.0011141924160.22305-100000@fireball.tau.ac.il>
MIME-Version: 1.0
Content-Type: TEXT/PLAIN; charset=US-ASCII
Errors-To: owner-nanog-outgoing@merit.edu
On 14 Nov 2000, Simon Leinen wrote:
UUnet should really get a database based ticket trouble system for these
things, you can't expect to have 10000 ppl on the phone. This sytem will
ask you for your name, phone, e-mail, and details, and they tickets will
be dealt with using some kind of severity based scheme by the NOC, or
network engineers.
Having to call, although it's their policy, is kind of lame for a NSP of
such enormous size.
my 2 cents,
--Ariel
--
Ariel Biener
e-mail: ariel@post.tau.ac.il Work phone: 03-6406086
fingerprint = 07 D1 E5 3E EF 6D E5 82 0B E9 21 D4 3C 7D 8B BC
