[32203] in North American Network Operators' Group
Re: UUNET security contacts
daemon@ATHENA.MIT.EDU (Christopher L. Morrow)
Tue Nov 14 14:13:21 2000
Date: Tue, 14 Nov 2000 14:06:22 -0500 (EST)
From: "Christopher L. Morrow" <cmorrow@UU.NET>
To: Chris Kilbourn <kilbo-list@forest.net>
Cc: nanog@merit.edu, Chuck Goolsbee <cg@oak.forest.net>
In-Reply-To: <v04210104b6372659cded@[216.168.32.251]>
Message-ID: <Pine.GSO.4.20.0011141404190.10272-100000@csserve0.corp.us.uu.net>
MIME-Version: 1.0
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Errors-To: owner-nanog-outgoing@merit.edu
On Tue, 14 Nov 2000, Chris Kilbourn wrote:
> At 2:33 PM +0100 11/14/00, Simon Leinen wrote:
> >>>>>> "dh" == David Harmelin <david.harmelin@dante.org.uk> writes:
> >> Does anybody have a security-related email address at UUNET, which
> >> is actually read by a human?
> >
> >The procedure is to call them on the phone (24/7 support), as has been
> >explained recently on this mailing list:
> >
> >http://nic.merit.edu/mail.archives/html/nanog/msg05535.html
> >
> >Since you're a direct customer of UUnet this should definitely work.
>
> I would beg to differ. It didn't work for us last Thursday night.
Chris, please give me a specific time, date and engineer's name you spoke
with. My engineers were on site until past 11:30pm that evening and did
NOT get a phone call from you, your corporation or someone claiming to be
you.
>
> We (well, one of my folks called,) during a ping flood from
> another UUNet customer, and were soundly rebuffed by the UUNet
> rep on the other end of the line.
>
Do you have specifics about te incident (something you might want to send
in private email or a phone call) that I can use to track this down a bit
more?
> Contrary to the rhetoric on the list from Chris, we did not get
> the help we were supposed to get during this event.
Which number did you call?? And which engineer did you speak with?
--Chris
