[31733] in North American Network Operators' Group
RE: Anyone heard anything Good or Bad about Juniper equipment ?
daemon@ATHENA.MIT.EDU (Vijay Gill)
Fri Oct 13 18:33:50 2000
Date: Fri, 13 Oct 2000 18:30:30 -0400
From: Vijay Gill <vijay@umbc.edu>
To: "Brett L. Hawn" <brett.hawn@rcn.com>
Cc: "Mr. James W. Laferriere" <babydr@baby-dragons.com>,
nanog@merit.edu
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On Fri, 13 Oct 2000, Brett L. Hawn wrote:
> Until of course they grow as large as the other big name competitor, then
> we'll see how well their service model scales.
>
> I like Juniper as much as the next person, this doesn't however, make me
> naieve enough to believe that they're going to be able to leap the customer
> support and technical support hurdles that all the other large companies
> have hit.
I cannot argue this. Competition is good for the customers. At this time,
better support arrives from Vendor X, tomorrow, vendor P springs up with
better hardware, support and software. To vendor P, substantial checks
are written. Then vendor R comes up. Lather. Rinse. Repeat.
/vijay
