[30977] in North American Network Operators' Group
Re: Ameritech Service Quality Report
daemon@ATHENA.MIT.EDU (Bill Fumerola)
Sun Sep 3 12:49:17 2000
Date: Sun, 3 Sep 2000 12:47:35 -0400
From: Bill Fumerola <billf@chimesnet.com>
To: "Majdi S. Abbas" <msa@samurai.sfo.dead-dog.com>
Cc: nanog@merit.edu
Message-ID: <20000903124735.Q33771@jade.chc-chimes.com>
Mime-Version: 1.0
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In-Reply-To: <20000903020909.B25975@samurai.sfo.dead-dog.com>; from msa@samurai.sfo.dead-dog.com on Sun, Sep 03, 2000 at 02:09:09AM -0700
Errors-To: owner-nanog-outgoing@merit.edu
On Sun, Sep 03, 2000 at 02:09:09AM -0700, Majdi S. Abbas wrote:
> > What I find interesting isn't Ameritech's long repair times, but how
> > do providers promise 4 hour repair times when the dominant local loop
> > provider takes over a day to fix something on a good day.
>
> You're presuming they answer the phone.
>
[... all too familiar story of ameritech sucking deleted ...]
>
> Ameritech repair is useless. While living and working in
> Michigan, I frequently had to go to the PSC over stupid issues
> Ameritech should have been able to resolve quickly.
Not to turn this thread into a Ameritech old war stories (I've got
'em though...), but...
I plan either attending the one public commission meeting nearest to me
eor at least writing the commission at the address provided from Sean's
URL, and I'd encourage other Michiganders[1] who have been screwed over
to do so as well.
--
Bill Fumerola - Network Architect, BOFH / Chimes, Inc.
billf@chimesnet.com / billf@FreeBSD.org
1. Yes, that's how we reference ourselves. Don't ask.
