[29031] in North American Network Operators' Group
Re: DSL (was shopping for NOCs)
daemon@ATHENA.MIT.EDU (Joseph Birthisel)
Mon Jun 5 15:44:03 2000
Message-ID: <393C027E.D1C1FD3E@onramp.net>
Date: Mon, 05 Jun 2000 19:41:50 +0000
From: Joseph Birthisel <josephb@onramp.net>
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> Well
>
> In my case, I have dialtone but no DSL. Pacbell will not return my calls or
> emails. I am back to a 56K modem for doing work from home.
>
> The funny thing is Pacbell is showing these commercials against the cable
> modem company on TV. I had cable modem for 2 years before I moved to the Bay
> Area and had only one outage that lasted less than a day (fiber cut, cox
> cable, arizona).
>
> I think Pacbell hasn't a clue.
>
> Go figure.
>
> Bora Akyol
DSL NOCs to my experience are badly run and resolution time is not good
(to
put it nicely). They do not keep good documentation (or their people
don't
choose to use it) on what circuits affect which customers, which ISPs
their
outages affect, or how to match a CID with a dslam. Most notable in this
area
is Northpoint's NCC. My hope is that either (a) over time they will get
more
standardized in their outage notification and communication with the
ISPs
they partner with (b) the technology becomes outdated soon and customer
connectivity does not rely on their technical support.
Joseph
