[29005] in North American Network Operators' Group
Re: shopping for NOCs
daemon@ATHENA.MIT.EDU (John Hall)
Wed May 31 17:24:34 2000
Message-ID: <3935834E.CA48A092@f5.com>
Date: Wed, 31 May 2000 14:25:34 -0700
From: John Hall <j.hall@f5.com>
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Joseph Birthisel wrote:
> The people do make the difference.
Case in point: Last night I called USless West to complain (again) about
the horrible service on my DSL connection. I'm seeing between 4% and 30%
packet loss continuously since their big (unreported, 'cept here) outage
a week or so ago. Last time I called the rep. could barely spell DSL and
all they did was search their knowledgebase and read the answers back.
This time, the guy did a bunch of pings and traceroutes, found the leaky
router (which I confirmed) and put in a Trouble Ticket with uswest.net.
No resolution yet, but the person made ALL the difference. Too bad, US
West has so few good people.
--
John Hall <j.hall@f5.com> F5 Networks, Inc.
Senior Test Engineer 206-505-0800
Afternoon very favorable for romance. Try a single person for a change.
