[29014] in North American Network Operators' Group
Re: shopping for NOCs
daemon@ATHENA.MIT.EDU (David Lesher)
Thu Jun 1 08:47:34 2000
From: David Lesher <wb8foz@nrk.com>
Message-Id: <200006011246.IAA08492@sigma.nrk.com>
To: nanog@merit.edu (nanog list)
Date: Thu, 1 Jun 2000 08:46:41 -0400 (EDT)
In-Reply-To: <Pine.BSF.4.21.0006011200140.24510-100000@juice.shallow.net> from "Joshua Goodall" at Jun 01, 2000 12:22:09 PM
Reply-To: wb8foz@nrk.com
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Unnamed Administration sources reported that Joshua Goodall said:
>
> The situation is excerbated by the tendency of good support personnel to
> climb the corporate ladder into systems/routing. Very often I've seen tech
> support hired as little more than answerphone monkeys, naturally
> encouraging those with an emerging clue to either leave or rise.
Some of the best firms have EVERYONE do a [week?] tour in Phone Support
every [6 mon, year]. I have talked to sales managers, presidents
and such ilk. You *know* that they understand the business, and
the product.
--
A host is a host from coast to coast.................wb8foz@nrk.com
& no one will talk to a host that's close........[v].(301) 56-LINUX
Unless the host (that isn't close).........................pob 1433
is busy, hung or dead....................................20915-1433
