[28361] in North American Network Operators' Group
Re: DSL problems (PacBell and Covad)
daemon@ATHENA.MIT.EDU (Sean Donelan)
Fri Apr 28 00:57:08 2000
Date: 27 Apr 2000 21:55:04 -0700
Message-ID: <20000428045504.15917.cpmta@c004.sfo.cp.net>
Content-Type: text/plain
Content-Disposition: inline
Mime-Version: 1.0
To: nanog@merit.edu
From: Sean Donelan <sean@donelan.com>
Errors-To: owner-nanog-outgoing@merit.edu
If only certified techs are allowed to touch the line, and they
only work 9-4 on weekdays, who cut the line? Do the certified
techs cut the lines before they walk at the door at 4pm on Friday?
On Thu, 27 April 2000, John Hall wrote:
> Yikes! And I thought out US West service was bad! US(eless) West is
> notorious for DLS service that stays up while the phone line is
> down! It's happened to me three times for a total of 78 hours! The
> great thing is that they allow only "certified" technicians to touch
> these circuits, so even if the tech at the CO can see that the phone
> line has been cut on the telco side of the DSL modem at the CO, he
> can't touch it! And of course all the "certified" techs only work
> 9am-4pm weekdays (at least the residential DSL ones).
>
> Once when I got through to their tech. support call center, the guy
> on the phone was almost in tears, he'd had to tell that to so many
> pissed off customers.
