[28187] in North American Network Operators' Group
Re: Network Solutions with another twist
daemon@ATHENA.MIT.EDU (Ken Eddings)
Wed Apr 19 17:49:04 2000
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Date: Wed, 19 Apr 2000 14:33:32 -0700
To: Stewart Gott <sgott@fhi.org>,
"'nanog@merit.edu'" <nanog@merit.edu>
From: Ken Eddings <eddingsk@apple.com>
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I second that. I've been dealing with them around four years now and
have never managed to speak to a human.
When pushed we've had to expedite things and pay the new expediting
fee, which wouldn't have been necessary had reasonable customer
service been available in the first place. Seems to me the generally
regarded poor service might be used to drive business to their
extra-cost services.
Today takes the cake. Yesterday I requested a domain report for one
of my nameservers, and subsequently received an email identifying the
correct nameserver host handle. Today I received a report for a
different host for some ISP in Texas. I wonder where my report went?
Is this a breach of confidentiality on their part.
Note this from yesterday's email:
In order to ensure the privacy of customers, it is Network Solutions'
policy to make this information available only to the registered contact.
You should receive the report within 1-2 business days.
At least they got me the incorrect information the next day.
Cheers,
At 11:43 AM -0400 4/19/2000, Stewart Gott wrote:
>I've been silently reading the posts about Network Solutions, and boy! I
>cannot agree more. I deal with a lot of Vendor Tech Support and Network
>Solutions Tech Support is in a class by itself (the absolute worst I have
>ever dealt with)! Their incompetency knows no bounds! It is scary! Their
>attitude seems to be if you fill out the on-line or email form to the
>computer's satisfaction, and the computer accepts and processes it, fine,
>otherwise they have absolutely no clue how to help you, how to change
>anything, how to update anything, it really is pathetic!
>
>Stewart Gott
>Network Manager
>
>
>None of us will be free until nerd persecution ends!
--
Ken Eddings, Hostmaster, IS&T, eddingsk@apple.com, eddingsk@ricochet.net
Work:+1 408 974-4286 Pager: +1 408 699-3591, Fax: +1 408 974-1560
Apple Computer, Inc., 1 Infinite Loop, M/S 60-DR Cupertino, CA 95014
The Prudent Mariner never relies solely on any single aid to navigation.
