[24861] in North American Network Operators' Group
Re: Tech contact for Qwest?
daemon@ATHENA.MIT.EDU (Mike Heller)
Fri Aug 20 10:27:53 1999
Date: Fri, 20 Aug 1999 10:25:07 -0400 (EDT)
From: Mike Heller <mikeh@earthweb.com>
To: Brian Tackett <cym@acrux.net>
Cc: nanog@merit.edu
In-Reply-To: <Pine.GSO.3.93.990820073821.5610A-100000@pluto>
Errors-To: owner-nanog-outgoing@merit.edu
hehe. I faced the same issue turing up bgp on a frame-relay circuit in
colorado. Some highlights of the conversation were me saying that I
needed to enable BGP and the tech's response was "I don't know what that
is". Mere mention of the RADB caused him to run for another engineer.
And this was the engineer assigned to my case which I opened with an
email to their bgp-admin@qwestip.net address. I'm not sure they have
people with a high clue factor yet.
Michael Heller
Sr. Systems Engineer
Earthweb, Inc.
212.448.4175
mikeh@earthweb.com
On Fri, 20 Aug 1999, Brian Tackett wrote:
>
>
> All,
>
> Anyone have a knowledgeable technical contact for Qwest? We've been
> working through the night to resolve some problems and been totally unable
> to talk to anyone who will tell us anything beyond "It must be your CPE".
>
> Any help would be greatly appreciated
>
>
>
