[24400] in North American Network Operators' Group
Re: Cisco TAC KRAP !!
daemon@ATHENA.MIT.EDU (Alex Bligh)
Fri Jun 25 14:25:49 1999
From: Alex Bligh <amb@gxn.net>
To: "TOO MUCH" <phantom2005@hotmail.com>
Cc: "Stephen Sprunk" <ssprunk@cisco.com>, nanog@merit.edu
In-reply-to: Your message of "Fri, 25 Jun 1999 13:03:19 CDT."
<022e01bebf35$dbdfc600$7d2544ab@cisco.com>
Date: Fri, 25 Jun 1999 19:24:38 +0200
Errors-To: owner-nanog-outgoing@merit.edu
From a non-cisco internal point of view, when I have a problem
with Cisco TAC's performance which happens occassionally, I contact
my account manager and/or our contact in Cisco Service. Whilst
I can't say they've fixed everything 100% of the time, they are
far more likely to do something than whinging anonymously on
NANOG. Every call desk has their rogue idiots. Another part
of my company runs several desks- when people complain, we identify
the individuals and try & get it fixed. In order to do this
they'll need your name, and the rep's name.
On a final note (and no I don't take their shilling) Cisco's
TAC is the best of any large-scale hardware vendor I've
ever used. Still. Despite foibles. If you a lot worse, you
should have tried Ascend Europe (which has possibly
improved since a year ago when we dumped all their
kit - this being one of the main reasons).
The cynic in my wonders why this is posted anonymously.
Just what have you got to hide? Not working for a competitor
or market researcher per chance?
--
Alex Bligh
GX Networks (formerly Xara Networks)
