[24411] in North American Network Operators' Group
Re: Cisco TAC KRAP !!
daemon@ATHENA.MIT.EDU (Neil J. McRae)
Sat Jun 26 08:02:11 1999
From: "Neil J. McRae" <neil@domino.org>
To: j.czmok@gigabell.net (Jan Ahrent Czmok)
Date: Sat, 26 Jun 1999 12:50:33 +0100 (BST)
Cc: amb@gxn.net, phantom2005@hotmail.com, ssprunk@cisco.com,
nanog@merit.edu
In-Reply-To: <19990625203709.A11183@darwin.ipf.de> from "Jan Ahrent Czmok" at Jun 25, 99 08:37:09 pm
Errors-To: owner-nanog-outgoing@merit.edu
> About Ascend TAC: It depends on which issue you ask them.
> If you have Problems with MAX or TNT or "access equipment" you might
> have a problem :-))
>
> If you are talking with them about "core switches" like our (now lovely
> workingi) BSTDX 9000's we purchased from them, you get 1A (means
> FANTASTIC SUPPORT) service and support.
ahahaha, Yah right. Maybe in Germany but in the UK their support
of Cascade products is terrible. Their account management is non-existent.
We dumped all our ascend kit because of the absolute crap support in
Europe, Ascend are talking to various other bits of COLT now but
they don't stand a hells hope of selling anything. We just bought some
lovely new AccessPath boxes.
Neil.
--
Neil J. McRae - Alive and Kicking.
neil@DOMINO.ORG
