[20398] in North American Network Operators' Group
Re: Discussion point: Telco quality?
daemon@ATHENA.MIT.EDU (Geoff Lisk)
Mon Oct 12 00:17:20 1998
Date: Sun, 11 Oct 1998 01:03:28 -0700
To: Paul Ferguson <ferguson@cisco.com>, nanog@merit.edu
From: Geoff Lisk <glisk@digisle.net>
In-Reply-To: <3.0.5.32.19981008192119.007f1bf0@lint.cisco.com>
At 07:21 PM 10/8/98 -0400, Paul Ferguson wrote:
>This latest fiber cut just kind of jarred my brain into the
>realization of what "telco quality" services really boils down to.
Actually, telco quality is not a positive thing at all in my mind:
- Circuits costing 40K/month take errors and are mysteriously "cleared
while testing" or better yet, there's "no trouble found" and the errors go
away all by themselves.
- MUX software upgrades that should have caused "several 50ms hits",
takes out 10Mbps of bandwidth for 12 hours.
- FOC dates that are more like guidlines.
- Having LECs and IXCs that finger point at each other's legs of a circuit
when there's a problem.
- Two words: unmanned terminal.
And it's not limited to the data services...
- Getting the infamous "all circuits are busy" or a fast busy when trying
to complete a call.
- The static filled line that used to be clear until the PacBell truck
came a prowlin.
Considering about 97% of our data network outages are caused by the telcos,
I shudder when I hear that Lucent wants to make my data network as reliable
as the voice network.
I can only hope that the current trend of realistic SLAs makes it to the
carriers, instead of the current "well if it's down for a couple of days
_maybe_ we'll refund some money to you if you beat us up really bad."
</rant> :)
-Geoff
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