[194549] in North American Network Operators' Group
Re: Clueful contact at Microsoft needed
daemon@ATHENA.MIT.EDU (William Astle)
Wed May 10 15:38:37 2017
X-Original-To: nanog@nanog.org
To: Christian Kuhtz <chkuhtz@microsoft.com>, "nanog@nanog.org"
<nanog@nanog.org>
From: William Astle <lost@l-w.ca>
Date: Wed, 10 May 2017 13:38:27 -0600
In-Reply-To: <CY4PR03MB2597957574B7D7B69EFB6557B2EF0@CY4PR03MB2597.namprd03.prod.outlook.com>
Errors-To: nanog-bounces@nanog.org
Thank you for that. The problem is resolved now.
On 2017-05-09 05:58 PM, Christian Kuhtz via NANOG wrote:
> William,
>
> I just got word from an internal team I had reached out to yesterday, and they told me they've just sent you an email to see how to resolve. Hope that gets you on the path to resolution.
>
> Best regards,
> Christian
>
> -----Original Message-----
> From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of William Astle
> Sent: Monday, May 8, 2017 11:00 AM
> To: nanog@nanog.org
> Subject: Clueful contact at Microsoft needed
>
> Apologies if this is off topic for NANOG. I need to contact someone at Microsoft who can correct problems with Microsoft accounts.
>
> I've been trying unsuccessfully to disavow a Microsoft account for some time. Note this an account someone has managed to associate with one of my email addresses. The Microsoft account does not belong to me.
>
> I've been unable to contact the account holder. I've been through their support site and system which has been singularly unhelpful (and also requires a Microsoft account just to contact anyone). It's clear the support people don't understand the problem. I mean, how does logging into the settings on my (non-microsoft) email account help solve a problem with the settings on a Microsoft account?
>
