[192809] in North American Network Operators' Group
Re: Bell Canada contact - need help with DNS issue
daemon@ATHENA.MIT.EDU (Rich Lafferty)
Thu Nov 24 20:05:59 2016
X-Original-To: nanog@nanog.org
Date: Thu, 24 Nov 2016 20:05:53 -0500
From: Rich Lafferty <rich@lafferty.ca>
To: NANOG <nanog@nanog.org>
In-Reply-To: <93BA6A9E-D5E1-4BC0-BA2F-5DF201A7D422@paulstewart.org>
Errors-To: nanog-bounces@nanog.org
dnsadmin@ is no longer, but I was able to get a ticket past the
front-line business support to an _incredibly_ helpful enterprise-level
support desk who figured out what was going on and paged (!) their DNS
team to intervene.
I figured that the depths of Bell Canada were innavigable but we managed
to get a resolution a day sooner than a TTL.
-Rich
> Paul Stewart <mailto:paul@paulstewart.org>
> November 22, 2016 at 11:37 AM
> Try dnsadmin@bell.ca <mailto:dnsadmin@bell.ca> ? I haven’t used that
> address in quite some time but someone did respond to it some time ago
>
> Paul
>
>
> Rich Lafferty <mailto:rich@lafferty.ca>
> November 19, 2016 at 11:13 AM
> Hi,
>
> Does anyone have a NOC or DNS administrator contact at Bell Canada?
> Their Toronto nameservers are returning SERVFAIL for our domain
> freshbooks.com since a general Bell DNS issue midday yesterday.
>
>
> $ dig freshbooks.com @207.164.234.129
>
> ; <<>> DiG 9.8.3-P1 <<>> freshbooks.com @207.164.234.129
> ;; global options: +cmd
> ;; Got answer:
> ;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 54893
> ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0
>
> ;; QUESTION SECTION:
> ;freshbooks.com. IN A
>
> ;; Query time: 305 msec
> ;; SERVER: 207.164.234.129#53(207.164.234.129)
> ;; WHEN: Sat Nov 19 10:44:59 2016
> ;; MSG SIZE rcvd: 32
>
>
> No-one outside Bell is reporting issues, and other domains (ours or
> otherwise) are fine on Bell’s name servers.
>
> Thanks,
>
> -Rich
>
