[192802] in North American Network Operators' Group
Re: Bell Canada contact - need help with DNS issue
daemon@ATHENA.MIT.EDU (Paul Stewart)
Tue Nov 22 11:40:25 2016
X-Original-To: nanog@nanog.org
From: Paul Stewart <paul@paulstewart.org>
Date: Tue, 22 Nov 2016 11:37:59 -0500
In-Reply-To: <57358217-3DA0-4AFC-95F7-29943651B3D7@lafferty.ca>
To: Rich Lafferty <rich@lafferty.ca>
Cc: nanog@nanog.org
Errors-To: nanog-bounces@nanog.org
Try dnsadmin@bell.ca <mailto:dnsadmin@bell.ca> ? I haven=E2=80=99t used =
that address in quite some time but someone did respond to it some time =
ago=20
Paul
> On Nov 19, 2016, at 11:13 AM, Rich Lafferty <rich@lafferty.ca> wrote:
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> Hi,
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> Does anyone have a NOC or DNS administrator contact at Bell Canada? =
Their Toronto nameservers are returning SERVFAIL for our domain =
freshbooks.com since a general Bell DNS issue midday yesterday.
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> $ dig freshbooks.com @207.164.234.129
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> ; <<>> DiG 9.8.3-P1 <<>> freshbooks.com @207.164.234.129
> ;; global options: +cmd
> ;; Got answer:
> ;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 54893
> ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0
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> ;; QUESTION SECTION:
> ;freshbooks.com. IN A
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> ;; Query time: 305 msec
> ;; SERVER: 207.164.234.129#53(207.164.234.129)
> ;; WHEN: Sat Nov 19 10:44:59 2016
> ;; MSG SIZE rcvd: 32
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> No-one outside Bell is reporting issues, and other domains (ours or =
otherwise) are fine on Bell=E2=80=99s name servers.
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> Thanks,
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> -Rich
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> --=20
> Rich Lafferty
> Director of IT, FreshBooks - rich@freshbooks.com
> http://www.freshbooks.com/
> Toll-free: (866) 303-6061 =20
> Phone: (416) 780-2700 x233
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