[191296] in North American Network Operators' Group
Re: Software for tracking network related projects and activities
daemon@ATHENA.MIT.EDU (Matt Palmer)
Fri Sep 2 02:41:20 2016
X-Original-To: nanog@nanog.org
Date: Fri, 2 Sep 2016 16:41:22 +1000
From: Matt Palmer <mpalmer@hezmatt.org>
To: nanog@nanog.org
In-Reply-To: <CAD0TWZ9yB16eVtK1_G2G0GkCRruCa_NnGVsySkQ2XDo8R0UN+Q@mail.gmail.com>
Errors-To: nanog-bounces@nanog.org
On Thu, Sep 01, 2016 at 11:07:33PM -0600, Manuel Marín wrote:
> We are currently using RT for tracking tasks related to network operations
> like BGP configuration change requests, circuit/ports activation, support
> tickets, etc, but when trying to track multiple activities that involve
> multiple departments, the RT (Request Tracker) system does not provide all
> the tools as a project/tasks management system. I was wondering if you can
> share what you use for tracking network related projects and activities.
RT and a couple of custom fields always worked fine for me and my org.
- Matt
