[188583] in North American Network Operators' Group
Re: Best practices for sending network maintenance notifications
daemon@ATHENA.MIT.EDU (Robert Drake)
Wed Apr 6 18:53:02 2016
X-Original-To: nanog@nanog.org
To: <nanog@nanog.org>
From: Robert Drake <rdrake@direcpath.com>
Date: Wed, 6 Apr 2016 18:52:54 -0400
In-Reply-To: <6f55ba3f4bed651796de80f49788ea2c@mail.gmail.com>
Errors-To: nanog-bounces@nanog.org
I've been on hold a few times with some companies that had great 80's
music. I almost asked them to put me back on hold when they finally
took me off. Sometimes it's a party when one of the people on the call
hits the hold button, it depends on how bad the outage is :)
On 4/6/2016 4:56 PM, Ray Orsini wrote:
> "The other "don't do that" is never configure Music on Hold for any NOC/SOC
> lines. Few things are more annoying than a eight hour trouble shooting
> conference bridge, and one of the dozen NOC/SOCs on the bridge hits the Hold
> button."
>
>
> Now that you've said it it seems so obvious. But, honestly I'd never thought
> it until right now. Thanks!
>
> Regards,
> Ray Orsini – CEO
> Orsini IT, LLC – Technology Consultants
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