[188582] in North American Network Operators' Group
Re: Best practices for sending network maintenance notifications
daemon@ATHENA.MIT.EDU (Eric Kuhnke)
Wed Apr 6 17:52:27 2016
X-Original-To: nanog@nanog.org
In-Reply-To: <6f55ba3f4bed651796de80f49788ea2c@mail.gmail.com>
Date: Wed, 6 Apr 2016 14:52:24 -0700
From: Eric Kuhnke <eric.kuhnke@gmail.com>
Cc: nanog@nanog.org
Errors-To: nanog-bounces@nanog.org
And some genius at an ISP's NOC has put
rick_asley_never_gonna_give_you_up.mp3 in the their hold queue music
rotation list.
On Wed, Apr 6, 2016 at 1:56 PM, Ray Orsini <ray@orsiniit.com> wrote:
> "The other "don't do that" is never configure Music on Hold for any NOC/S=
OC
> lines. Few things are more annoying than a eight hour trouble shooting
> conference bridge, and one of the dozen NOC/SOCs on the bridge hits the
> Hold
> button."
>
>
> Now that you've said it it seems so obvious. But, honestly I'd never
> thought
> it until right now. Thanks!
>
> Regards,
> Ray Orsini =E2=80=93 CEO
> Orsini IT, LLC =E2=80=93 Technology Consultants
> VOICE =EF=82=96DATA =EF=82=96 BANDWIDTH =EF=82=96 SECURITY =EF=82=96 SUPP=
ORT
> P: 305.967.6756 x1009 E: ray@orsiniit.com TF: 844.OIT.VOIP
> 7900 NW 155th Street, Suite 103, Miami Lakes, FL 33016
> http://www.orsiniit.com | View My Calendar | View/Pay Your Invoices | Vie=
w
> Your Tickets
>
>
>
>
> -----Original Message-----
> From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Sean Donelan
> Sent: Wednesday, April 6, 2016 4:53 PM
> To: nanog@nanog.org
> Subject: Re: Best practices for sending network maintenance notifications
>
> On Wed, 6 Apr 2016, Dan Mahoney, System Admin wrote:
> > My question for the group -- does anyone know if there's a "best
> > practices"
> > for sending maint notifications like this? An RFC sort of thing?
>
> It falls in the category of "Doctor, it hurts when I do this. Don't do
> that." Even the most dense CSR managers figure it out after a few
> attempts.
>
> The other "don't do that" is never configure Music on Hold for any NOC/SO=
C
> lines. Few things are more annoying than a eight hour trouble shooting
> conference bridge, and one of the dozen NOC/SOCs on the bridge hits the
> Hold
> button.
>
