[186582] in North American Network Operators' Group
RE: Broadband Router Comparisons
daemon@ATHENA.MIT.EDU (Keith Medcalf)
Thu Dec 24 11:58:54 2015
X-Original-To: nanog@nanog.org
Date: Thu, 24 Dec 2015 09:58:49 -0700
In-Reply-To: <CAPkb-7AVPVpJqDcB_A4w_VTxnb14Eqh1TnpRWxN8MJaJ5_h2ww@mail.gmail.com>
From: "Keith Medcalf" <kmedcalf@dessus.com>
To: "nanog@nanog.org" <nanog@nanog.org>
Errors-To: nanog-bounces@nanog.org
> to take you seriously. Also who here can honestly say you never pretended
> to power cycle your Windows 95 when asked by the support bot on the phone=
,
> while actually running Linux, because that is the only way to get passed
> on to second tier support?
I can honestly say that I have told support droids that I am rebooting "Win=
dows" while actually running zOS. Support droids have a definite problem w=
ith comprehending "No Transport" ...
I have even called to report a border router down on their network. They c=
omplain and want to plug, unplug and reboot. It isn't until 20 minutes lat=
er when the call volume exceeds the "geez there must be something wrong wit=
h our network" limit that someone actually bother to look and see where the=
problem is really located.
