[186574] in North American Network Operators' Group
Re: Broadband Router Comparisons
daemon@ATHENA.MIT.EDU (Lorell Hathcock)
Wed Dec 23 22:38:08 2015
X-Original-To: nanog@nanog.org
From: Lorell Hathcock <lorell@hathcock.org>
In-Reply-To: <CAN9qwJ8pWP0SSJFg9e2-9hHsFV16bViQ9_OVQ4wbGXgqtBUBMw@mail.gmail.com>
Date: Wed, 23 Dec 2015 21:38:05 -0600
To: Josh Luthman <josh@imaginenetworksllc.com>
Cc: NANOG list <nanog@nanog.org>
Errors-To: nanog-bounces@nanog.org
Josh:
That's a good troubleshooting technique when the customer is cooperative and=
technically competent.
I am looking for a third party list to which I may point that rates all/most=
routers on the market. This list would not have my input on it at all. If=
a router from the list winds up being bad, it is not my fault because it is=
third party. =20
Such a list would help shift the conversation from blaming us at the ISP by d=
efault to casting doubt on the CPE device where the blame now rightly reside=
s.
I've checked the primary search engine for such a thing a list. I get a lot=
of ads for broadband routers. A search on dslreports.com yields nothing us=
eful. pcmag.com wants to tell me about $150-$300 routers new to the market i=
n 2015. =20
I just need a comprehensive list of routers with ratings. A couple of user r=
eviews about routers going bad would also be nice!
Thanks,
Lorell Hathcock
Sent from my iPad
> On Dec 23, 2015, at 8:52 PM, Josh Luthman <josh@imaginenetworksllc.com> wr=
ote:
>=20
> Have the customer bypass the router. Why suggest another router that may h=
ave problems in the future that you ended up getting blamed for?
>=20
>=20
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>=20
>> On Wed, Dec 23, 2015 at 9:49 PM, Lorell Hathcock <lorell@hathcock.org> wr=
ote:
>> All:
>>=20
>> Not all consumer grade customer premises equipment is created equally. B=
ut end customers sure think it is. I have retirement aged customers buying t=
he crappiest routers and then blaming my cable network for all their connect=
ion woes. The real problem is that there were plenty of problems on the cab=
le network to deal with, so it was impossible to tell between a problem that=
a customer was having with their CPE versus a real problem in my network.
>>=20
>> Much of that has been cleared up on my side now, but customers were used t=
o blaming us for everything so that they don't even consider that their equi=
pment could be to blame.
>>=20
>> I want to be able to point out a third party list of all (most) broadband=
routers that rates them by performance. Or that rates them by crappiness t=
hat I can send them to so they can look up their own router and determine if=
other users have had problems with that router and what can be done to fix i=
t.
>>=20
>> So far my search has been in vain.
>>=20
>> Any thoughts?
>>=20
>> Thanks in advance.
>>=20
>> Lorell Hathcock
>>=20
>> Sent from my iPad
>=20
