[185959] in North American Network Operators' Group
Re: Comcast eastern Washington storm update?
daemon@ATHENA.MIT.EDU (Aaron C. de Bruyn)
Thu Nov 19 21:10:30 2015
X-Original-To: nanog@nanog.org
In-Reply-To: <CAEE+rGqcVR5wrcRMQyJDTEvakcrv-sHdx_gOxVOEUwVbJoAOAw@mail.gmail.com>
Date: Thu, 19 Nov 2015 18:10:27 -0800
From: "Aaron C. de Bruyn" <aaron@heyaaron.com>
To: NANOG mailing list <nanog@nanog.org>
Errors-To: nanog-bounces@nanog.org
Er, I should have mentioned 'Spokane, WA'.
On Nov 19, 2015 4:39 PM, "Aaron C. de Bruyn" <aaron@heyaaron.com> wrote:
> I know the east side of my state was nailed with a big storm. The Gov
> declared a state of emergency.
>
> Comcast service for several of my clients has understandably been down
> since Tuesday.
>
> I called in a few times over the last two days and the automated message
> keeps saying "service should be restored by 12:01 PM today", after that
> time passes the message gets changed to 7:01 PM, then to 8:01 AM, then
> 12:01 PM. (Always '01'--what's with that?)
>
> One time I let the call get through to a rep and they couldn't give any
> information on the extent of the damage or an ETA.
>
> Can anyone at Comcast shed some light on the disaster over there or give a
> rough idea on service restoration?
>
> As always, I appreciate the hard work from the guys in the trenches and
> the engineers that miraculously seem to keep my clients up 24/7. (Just for
> fun, attached are stats about the router for 365 days before the storm
> hit--and most of that 'unreachable' time was probably issues with the
> monitoring server.)
>
> Thanks again for all your hard work.
>
> -A
>
>
>
