[185957] in North American Network Operators' Group
Comcast eastern Washington storm update?
daemon@ATHENA.MIT.EDU (Aaron C. de Bruyn)
Thu Nov 19 19:39:45 2015
X-Original-To: nanog@nanog.org
From: "Aaron C. de Bruyn" <aaron@heyaaron.com>
Date: Thu, 19 Nov 2015 16:39:21 -0800
To: NANOG mailing list <nanog@nanog.org>
Errors-To: nanog-bounces@nanog.org
I know the east side of my state was nailed with a big storm. The Gov
declared a state of emergency.
Comcast service for several of my clients has understandably been down
since Tuesday.
I called in a few times over the last two days and the automated message
keeps saying "service should be restored by 12:01 PM today", after that
time passes the message gets changed to 7:01 PM, then to 8:01 AM, then
12:01 PM. (Always '01'--what's with that?)
One time I let the call get through to a rep and they couldn't give any
information on the extent of the damage or an ETA.
Can anyone at Comcast shed some light on the disaster over there or give a
rough idea on service restoration?
As always, I appreciate the hard work from the guys in the trenches and the
engineers that miraculously seem to keep my clients up 24/7. (Just for
fun, attached are stats about the router for 365 days before the storm
hit--and most of that 'unreachable' time was probably issues with the
monitoring server.)
Thanks again for all your hard work.
-A
