[178319] in North American Network Operators' Group
Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23)
daemon@ATHENA.MIT.EDU (Owen DeLong)
Wed Feb 25 17:49:52 2015
X-Original-To: nanog@nanog.org
From: Owen DeLong <owen@delong.com>
In-Reply-To: <7DB845D64966DC44A1CC592780539B4B012466B9@nafmbx47.exchange.ford.com>
Date: Wed, 25 Feb 2015 14:46:52 -0800
To: "Kain, Rebecca (.)" <bkain1@ford.com>
Cc: "nanog@nanog.org" <nanog@nanog.org>
Errors-To: nanog-bounces@nanog.org
I can assure you AT&T and Verizon have done equally bizarre, stupid, and =
annoying things.
Owen
> On Feb 25, 2015, at 05:10 , Kain, Rebecca (.) <bkain1@ford.com> wrote:
>=20
> No, it was Comcast. In December, it was to get him to pay his bill. =
In January, it was the same and in a chat with their support, they =
confirmed it's my Ford number on his account, but it's a guy's account =
and not at Ford's world headquarters, of course. They said they'd take =
my number off, which they didn't do. yesterday, they called to get =
their equipment back and I lost it on them. I had a support chat, then =
this post, then they answered my live journal, then "executive support" =
called me to confirm they were removing my phone number. I only really =
was concerned because my medical records were stolen and sold, a few =
years ago, so my social, and old DL and my ford phone number, were in =
there. =20
>=20
> They lost what could have been a potential customer by harassing me. =
if I had been stealing the service, calling me would not have helped but =
since I wasn't, they just pissed off a uverse (and potential future) =
Comcast client
>=20
>=20
> -----Original Message-----
> From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Daniel =
Seagraves
> Sent: Wednesday, February 25, 2015 3:12 AM
> To: nanog@nanog.org
> Subject: Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23)
>=20
>=20
> On Feb 24, 2015, at 10:27 AM, Kain, Rebecca (.) <bkain1@ford.com> =
wrote:
>=20
>> Ah, Comcast support. Those people who keep calling my Ford Motor =
Company phone, to threaten to shut off service to my home, which I don't =
have (I have uverse). They keep saying they will take my Ford number =
off the account (which of course, I don't know the account number =
because I don't have an account) and then they call again, with the same =
threat. =20
>>=20
>> Real winners. And yes, I've been saving the chats with support. =20
>=20
> Is it actually Comcast calling or is it just a debt collector saying =
they are Comcast? We have been getting at about a call a day for the =
past 5+ years looking for a Fred Sepp that skipped out on a $300 water =
bill. Each time they say they won't call back, each time they sell the =
account to someone else. They'll probably still be looking for him in =
another 5 years.
>=20
