[178314] in North American Network Operators' Group
RE: Comcast Support (from NANOG Digest, Vol 84, Issue 23)
daemon@ATHENA.MIT.EDU (Kain, Rebecca (.))
Wed Feb 25 08:11:06 2015
X-Original-To: nanog@nanog.org
From: "Kain, Rebecca (.)" <bkain1@ford.com>
To: Daniel Seagraves <dseagrav@humancapitaldev.com>
Date: Wed, 25 Feb 2015 13:10:56 +0000
In-Reply-To: <F9870060-A304-4D47-9138-7E6A125C32C8@humancapitaldev.com>
Cc: "nanog@nanog.org" <nanog@nanog.org>
Errors-To: nanog-bounces@nanog.org
No, it was Comcast. In December, it was to get him to pay his bill. In Jan=
uary, it was the same and in a chat with their support, they confirmed it's=
my Ford number on his account, but it's a guy's account and not at Ford's =
world headquarters, of course. They said they'd take my number off, which =
they didn't do. yesterday, they called to get their equipment back and I l=
ost it on them. I had a support chat, then this post, then they answered m=
y live journal, then "executive support" called me to confirm they were rem=
oving my phone number. I only really was concerned because my medical reco=
rds were stolen and sold, a few years ago, so my social, and old DL and my =
ford phone number, were in there. =20
They lost what could have been a potential customer by harassing me. if I =
had been stealing the service, calling me would not have helped but since I=
wasn't, they just pissed off a uverse (and potential future) Comcast clien=
t
-----Original Message-----
From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Daniel Seagraves
Sent: Wednesday, February 25, 2015 3:12 AM
To: nanog@nanog.org
Subject: Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23)
On Feb 24, 2015, at 10:27 AM, Kain, Rebecca (.) <bkain1@ford.com> wrote:
> Ah, Comcast support. Those people who keep calling my Ford Motor Company=
phone, to threaten to shut off service to my home, which I don't have (I h=
ave uverse). They keep saying they will take my Ford number off the accoun=
t (which of course, I don't know the account number because I don't have an=
account) and then they call again, with the same threat. =20
>=20
> Real winners. And yes, I've been saving the chats with support. =20
Is it actually Comcast calling or is it just a debt collector saying they a=
re Comcast? We have been getting at about a call a day for the past 5+ year=
s looking for a Fred Sepp that skipped out on a $300 water bill. Each time =
they say they won't call back, each time they sell the account to someone e=
lse. They'll probably still be looking for him in another 5 years.
