[177471] in North American Network Operators' Group
RE: Comcast Support
daemon@ATHENA.MIT.EDU (Murphy, William)
Thu Jan 22 18:26:49 2015
X-Original-To: nanog@nanog.org
From: "Murphy, William" <William.Murphy@uth.tmc.edu>
To: Janet Sullivan <janets@nairial.net>, "'nanog@nanog.org'" <nanog@nanog.org>
Date: Thu, 22 Jan 2015 23:26:35 +0000
In-Reply-To: <CY1PR0701MB1164F3448B35404BBAE671A8DC490@CY1PR0701MB1164.namprd07.prod.outlook.com>
Errors-To: nanog-bounces@nanog.org
I experienced a loss of Comcast IPv6 service at my home I think it was last=
Monday... My pfSense reported loss of reachability to the IPv6 gateway, IP=
v4 still worked but I had a period of intermittent high latency... Does an=
yone know if Comcast is monkeying around with their IPv6 network?
-----Original Message-----
From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Janet Sullivan
Sent: Thursday, January 22, 2015 4:42 PM
To: 'nanog@nanog.org'
Subject: Comcast Support
I hate to use NANOG for this, but support has now ended a chat with me twic=
e without fixing anything, they just kicked me off.
I'm not getting an IPv6 address on the Comcast provided cable modem/router.=
I'm not getting a PD. My machines thus have no IPv6. I've hard reset my=
router 4 times while working with Comcast, and I've been told to do things=
like switch to a static IPv4 address, which shows a level of clue that is =
scary. And before that they were convinced it was a wireless problem even =
though I have a wired connection, and told them that multiple times. I've =
wasted two hours with Comcast today, and even when I asked for escalation I=
got nothing. Just hung up on. It's honestly the worst customer support I=
've ever received. I don't think I ever got them to understand the differe=
nce between IPv4 and IPv6.
