[176106] in North American Network Operators' Group

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Re: Zayo opinions

daemon@ATHENA.MIT.EDU (Christopher Nielsen)
Wed Nov 12 18:22:17 2014

X-Original-To: nanog@nanog.org
In-Reply-To: <CALcVfM1SLzo1bp14Nrc-bybZiXi0ifP9D-BYXjN79ZNwrXAfJg@mail.gmail.com>
Date: Wed, 12 Nov 2014 15:22:09 -0800
From: Christopher Nielsen <cnielsen@pobox.com>
To: james jones <james@freedomnet.co.nz>
Cc: NANOG <nanog@nanog.org>
Errors-To: nanog-bounces@nanog.org

We had circuits with Abovenet in San Jose and Ashburn when Zayo bought
them. Abovenet was very responsive, and their IP folks showed some
expertise. Since Zayo acquired them, the quality and responsiveness
has decreased significantly. We've not experienced any packet loss,
but the quality of customer service has declined significantly.

On Wed, Nov 12, 2014 at 1:16 PM, james jones <james@freedomnet.co.nz> wrote:
> I am current going through some vendor selection for tier 1 providers. I
> was trying get some opinions on Zayo. I have personally never heard of
> them. Thoughts?



-- 
Christopher Nielsen
"They who can give up essential liberty for temporary safety, deserve
neither liberty nor safety." --Benjamin Franklin
"The tree of liberty must be refreshed from time to time with the
blood of patriots & tyrants." --Thomas Jefferson

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