[167953] in North American Network Operators' Group
RE: [SPAM]RE: [SPAM]RE: Mikrotik Cloud Core Router and BGP real life
daemon@ATHENA.MIT.EDU (Dennis Burgess)
Thu Jan 2 08:56:07 2014
Date: Thu, 2 Jan 2014 08:04:12 -0600
From: "Dennis Burgess" <dmburgess@linktechs.net>
To: "NANOG list" <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Mikrotik really relies on its list of consultants and trainers, these =
are all outside companies, yes such as mine, that provide the higher =
class of "support" than MikroTik own e-mail. . While their e-mail does =
have a lack of responsiveness, I was told the volume that they do get =
form other parts of the world, not saying that's an excuse, but it is =
what it is.
Many people in the WISP and smaller ISP markets rely on these consulting =
companies to not only help them with MikroTik but other =
hardware/software and business decisions, LTI (yes the company I work =
for) has more certified trainers and engineers for MikroTik than any =
other in North America, but there is a list from MikroTik that lists =
certified consultants available as well.
Dennis Burgess, Mikrotik Certified Trainer Author of "Learn RouterOS- =
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-----Original Message-----
From: Rob Seastrom [mailto:rs@seastrom.com]=20
Sent: Thursday, January 02, 2014 6:16 AM
To: Justin Wilson
Cc: NANOG list
Subject: Re: [SPAM]RE: [SPAM]RE: Mikrotik Cloud Core Router and BGP real =
life experiences?
Justin Wilson <lists@mtin.net> writes:
> The biggest problem with Mikrotik is you just can=B9t call them up =
for=20
> support on buggy code. In a critical network this can be a major =
problem.
I've contacted them (via email) and the experience seems to be exactly =
the same as dealing with first level TAC at the big guys: the guy you =
contact doesn't care much about your problem once he realizes that it's =
a legitimate issue with their stuff and not simply a case of pilot error =
for which he can refer you to the documentation, and eventually you give =
up and develop a workaround, such as it is.
-r
