[167952] in North American Network Operators' Group
Re: [SPAM]RE: [SPAM]RE: Mikrotik Cloud Core Router and BGP real life
daemon@ATHENA.MIT.EDU (Rob Seastrom)
Thu Jan 2 07:16:00 2014
To: Justin Wilson <lists@mtin.net>
From: Rob Seastrom <rs@seastrom.com>
Date: Thu, 02 Jan 2014 07:15:33 -0500
In-Reply-To: <CEE85AC5.6FADE%lists@mtin.net> (Justin Wilson's message of "Tue,
31 Dec 2013 11:33:34 -0500")
Cc: NANOG list <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Justin Wilson <lists@mtin.net> writes:
> The biggest problem with Mikrotik is you just canšt call them up for
> support on buggy code. In a critical network this can be a major problem.
I've contacted them (via email) and the experience seems to be exactly
the same as dealing with first level TAC at the big guys: the guy you
contact doesn't care much about your problem once he realizes that
it's a legitimate issue with their stuff and not simply a case of
pilot error for which he can refer you to the documentation, and
eventually you give up and develop a workaround, such as it is.
-r
