[167009] in North American Network Operators' Group
Re: CenturyLink IP NOC Contact for BGP Changes
daemon@ATHENA.MIT.EDU (joel jaeggli)
Tue Nov 26 01:13:05 2013
Date: Mon, 25 Nov 2013 22:12:07 -0800
From: joel jaeggli <joelja@bogus.com>
To: Jawaid Desktop <jb@forethought.net>, nanog@nanog.org
In-Reply-To: <52942303.9080103@forethought.net>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
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On 11/25/13, 8:26 PM, Jawaid Desktop wrote:
> Hello NANOGers,
>=20
> We're a regional CLEC and I've had a BGP filter change request in to
> CenturyLink for 3 days. I've had no luck trying to get this processed.
>=20
> I tried calling in tonight because, you know, my expectation these days=
> is that every serious internet backbone company staffs a 24/7/365 NOC
> capable of dealing with IP and BGP routing issues / changes. I managed
> to escalate to a "TAC supervisor" who assures me that they in fact have=
> nobody staffed after-hours who can do this kind of work. *boggles*
>=20
> I had no trouble getting the exact same request processed by XO, Cogent=
,
> Level3, Comcast, Cogent, and TWTelecom in anywhere from minutes to a fe=
w
> hours, many of them at night (you know, when it's kind of like better t=
o
> do such changes anyway).
>=20
> So does anyone have the contact for a real, honest-to-god IP NOC
> engineer at CenturyLink?
by centurylink do you mean legacy qwest (as209)
http://www.centurylinkservices.net/ipsupport/bgp-update.php
They do support routing policy objects, so you are imho better off if
you have your sessions converted to RADB generated filters, and then do
it that way.
> Or did I make a mistake assuming CenturyLink is a serious, carrier-clas=
s
> player?
>=20
> Thanks for any help.
>=20
> Jawaid
>=20
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