[167007] in North American Network Operators' Group
CenturyLink IP NOC Contact for BGP Changes
daemon@ATHENA.MIT.EDU (Jawaid Desktop)
Tue Nov 26 00:03:59 2013
Date: Mon, 25 Nov 2013 21:26:43 -0700
From: Jawaid Desktop <jb@forethought.net>
To: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Hello NANOGers,
We're a regional CLEC and I've had a BGP filter change request in to
CenturyLink for 3 days. I've had no luck trying to get this processed.
I tried calling in tonight because, you know, my expectation these days
is that every serious internet backbone company staffs a 24/7/365 NOC
capable of dealing with IP and BGP routing issues / changes. I managed
to escalate to a "TAC supervisor" who assures me that they in fact have
nobody staffed after-hours who can do this kind of work. *boggles*
I had no trouble getting the exact same request processed by XO, Cogent,
Level3, Comcast, Cogent, and TWTelecom in anywhere from minutes to a few
hours, many of them at night (you know, when it's kind of like better to
do such changes anyway).
So does anyone have the contact for a real, honest-to-god IP NOC
engineer at CenturyLink?
Or did I make a mistake assuming CenturyLink is a serious, carrier-class
player?
Thanks for any help.
Jawaid
