[160070] in North American Network Operators' Group
Re: ONT diagnostics (WAS: Re: Muni fiber: L1 or L2?)
daemon@ATHENA.MIT.EDU (Jay Ashworth)
Wed Jan 30 21:51:55 2013
Date: Wed, 30 Jan 2013 21:49:36 -0500 (EST)
From: Jay Ashworth <jra@baylink.com>
To: NANOG <nanog@nanog.org>
In-Reply-To: <5109CDE1.9060107@bogus.com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
----- Original Message -----
> From: "joel jaeggli" <joelja@bogus.com>
> We're totally at the wrong end of the usability specrum if we even have
> to ask questions like this. you can tell of a cable modem is online or
> not at a glance.
*You* can tell.
That does not mean the *customer* can tell. That was the point, Joel.
This little thing called... customer service. I know it's out of style
these days, but...
Cheers,
-- jra
--
Jay R. Ashworth Baylink jra@baylink.com
Designer The Things I Think RFC 2100
Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII
St Petersburg FL USA #natog +1 727 647 1274
