[160051] in North American Network Operators' Group
ONT diagnostics (WAS: Re: Muni fiber: L1 or L2?)
daemon@ATHENA.MIT.EDU (John Osmon)
Wed Jan 30 19:57:06 2013
Date: Wed, 30 Jan 2013 17:58:28 -0700
From: John Osmon <josmon@rigozsaurus.com>
To: Owen DeLong <owen@delong.com>
In-Reply-To: <59306BF7-84B2-45F7-991F-75566397F023@delong.com>
Cc: NANOG <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On Tue, Jan 29, 2013 at 07:53:34PM -0800, Owen DeLong wrote:
[...]
> It really isn't. You'd be surprised how many uncompensated truck rolls
> are eliminated every day by being able to talk to the ONT from the
> help desk and tell the subscriber "Well, I can manage your ONT and
> it's pretty clear the problem is inside your house. Would you like to
> pay us $150/hour to come out and troubleshoot it for you?"
Showing some ignorance here, but...
Does anyone make an ONT with a blinky light that you can toggle on/off
remotely? It'd be great to say:
Go look at the "it works" light.
If the remote tech can control the light, the end user would have a
better idea that the upstream provider really *was* in control -- rather
than trying to placate the caller.
